Full-Time Customer Service Staff
Publix Supermarkets, Athens & Cumming, GA
- Execute daily cash office reconciliation and audits to ensure financial accuracy and minimize shrink.
- Investigated cash discrepancies by comparing cash counts to trace the source, which turned out to be cash loaned out during shifts.
- Oversee regulated money service transactions in compliance with company policy.
- Manage 8–12 front-end associates daily, adjusting staffing levels to optimize customer flow and labor efficiency.
- Support scheduling, payroll accuracy, and adherence to safety and merchandising standards.
- Resolve escalated customer concerns and identify process improvements that enhance productivity and customer experience.